Refund policy

Return & Refund Policy

Last Updated: August 12, 2026

At Bathora, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.

By purchasing from Bathora, you acknowledge and agree to this policy.

1. 30-Day Return Policy

We offer eligible customers a 30-day return period.

You may request a return within 30 days of receiving your order. Eligible returns are offered at no return shipping cost to the customer when the return is processed according to our instructions.

To begin a return, contact:

Email: support@bathora.xyz

Please include your order number, the email address associated with your purchase, and the reason for your return.

Do not send a product back without first contacting us and receiving return instructions.

2. Return Eligibility

Unless otherwise required by applicable law, returned products should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition in which they were received.
Include the original packaging where reasonably possible.
Include all components or accessories originally supplied with the product.
Not show signs of misuse, intentional damage, or damage caused after delivery.

We may request photographs or other reasonable information to evaluate a return request.

3. Free Returns

For eligible returns accepted under this policy, Bathora will cover the applicable return shipping cost.

Customers must follow the return method and instructions supplied by our customer service team. Shipping an item independently to an unauthorized address may delay processing and may prevent us from identifying the return.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@bathora.xyz.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the product and packaging where appropriate.
Any other information reasonably necessary to verify the issue.

Once reviewed, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances and applicable law.

5. Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Once we issue a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account. These processing times are outside Bathora's direct control.

6. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@bathora.xyz.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.

If cancellation is unavailable, you may request a return after delivery in accordance with this policy.

7. Exchanges

If you would like a different product, size, or design, please contact customer support.

Depending on product availability and the circumstances of your request, we may arrange an exchange or ask you to return the original product and place a new order.

8. Refund Delays

If you have received confirmation that a refund has been issued but have not yet received the funds:

Check your bank or payment account again.
Contact your card issuer or payment provider, as processing may take additional time.
If the refund still cannot be located, contact us at support@bathora.xyz.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection laws provide rights greater than those described in this policy, those mandatory rights will apply.